What We Collect and Why It Matters
We collect the information you provide when you register — your name, email address, phone number, and the payment details linked to your bKash, Nagad, or Rocket account. When you make a deposit or withdrawal, we log the transaction reference, wallet number, and amount so we
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can verify and reconcile your account balance accurately. We also collect device and session data automatically — your browser type, IP address, and pages visited — to detect unusual login activity and keep your account from being accessed without your permission. If you contact our support
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team, those messages are stored so we can follow up properly and track resolution. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those providers need to process your transaction.
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Retention periods vary by data type — transaction records are held longer for financial compliance, while session logs are cleared on a shorter cycle. You can request a copy of your stored data or ask us to delete non-essential records at any time through our support
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channel. Eligibility to use our platform and the processing of your data both depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.